I recently signed up for Verizon Fios, which is actually pretty good compared to what I had before but here are a few interesting things. When I wanted to unsubscribe from their spam emails I found they could unsubscribe me in 10 business days.
In 10 days I could walk from Boston to verizon headquarters in NYC and handhold them through setting up constant contact which would have unsubscribed me instantly.
Well I suppose that is okay, as long as the main part of the site works ... right? No.
Maybe they really are trying hard to make things better, in video below it says that "Your bill is now simpler than ever." Great, I guess that is why you need six and half minutes to explain it.
Oh and one more thing verizon, you spelled my name wrong.