Mickey Mouse ate Rodgers and Hammerstein

(I know it's Wednesday. But I missed blogging last week [moving-related lack of any spare time], so I figured I'd make up for it today.)
As part of the moving process, we need to transfer our phone and high-speed Internet service. We've been using Verizon's cheap DSL for a while, however it is not available in Teaneck. Only FiOS. Expensive FiOS. While attempting to see if I could get a price reduction in FiOS since I'm currently paying less for Verizon DSL, I clicked on the "Chat with a live person" link. The canned responses, essential uselessness and lack of emoticons of this chat made the Verizon service person ('Lisa' - they even include the quotes) seem more like a robot than an actual robot. But I figured I'd check if perhaps they have a box where they're allowed to type something on their own volition. Below is an exerpt from the chat transcript:

me: I have another question
Lisa: Please proceed with your question. I am here to assist you.
me: Can you please send me a message consisting of the text "Mickey Mouse ate Rodgers and Hammerstein"
Lisa: I am sorry we do not have information on that.
me: OK, that's what I figured
Lisa: You just need to call local office for get more information on that.
me: Excellent, I will ask the local office to tell me that "Mickey Mouse ate Rodgers and Hammerstein"

What's weird, is that somehow the options they have to choose from do not always guarantee perfect grammar: "for get more information..." rather than "to get..." Maybe they have a list of options to construct sentences, but not full freedom to speak as they might normally?
In any case, I think when I do call the local office, I'll try the "OK, I'll call Comcast, then" method of bargaining. Thank goodness for at least a little smidgen of competition.